Return & Refund Policy

Last updated: 22 September 2026

Return Window

You may request a return within 30 days of receiving your order. Items must be unused, in the same condition you received them, and in the original packaging.

How to Start a Return

1. Email support@guochao3928.com with your order number and reason for return.
2. We will reply within 24 hours on business days with the return address and shipping instructions.
3. Ship the item back using a trackable service. Please do not send items back before contacting us.

Return Shipping Costs

If the item is defective, damaged or incorrect, we cover the return shipping cost and provide a prepaid label. If you are returning an item for personal reasons, you are responsible for the return shipping cost.

Refunds

Once we receive and inspect your return, we will email you to confirm approval or rejection. Approved refunds are issued to your original payment method within 10 business days. Depending on your bank, it may take additional time to appear on your statement.

Exchanges

We replace items only if they are defective or damaged. Email us photos of the issue and we will arrange a replacement at no cost to you.

Non-returnable Items

• Customised or made-to-order items
• Items returned without first contacting us
• Items returned after the 30-day return window

Order Delays

Shipping delays caused by customs, weather, public holidays or carrier issues are not by themselves grounds for a return. If your order is significantly delayed, contact us and we will help you locate it or find a resolution.

Changes to This Policy

We may update this policy from time to time. The current version is always available on this page.